During the period of 30 working days unsuitable items can be:
Replaced with another size/model;
Terms of returning goods:
1. Costumer who wishes to replace an item must inform us in advance via email firstname.lastname@example.org or phone +370 69 610 917. Following information must be provided: your name/surname, order number, item which is being returned, reasons for returning the item and what replacement item is desired.
2. These conditions must be met for returning item:
The returning item must be in its original and undamaged packaging;
The returning item must not be damaged by the customer;
The returning item must be unused and in its original selling appearance (no labels or protective layers must be damaged or stripped etc.). This condition is not applicable when bought item is damaged or defective;
The returning item must be in its original set;
Alongside with the returning item, return form and a purchase receipt must be provided.
The seller has a right to refuse to accept the returning items if the costumer does not follow required conditions of returning goods listed in this section.
3. Returning of the goods is carried out under ‘Return and replacement of goods approval’ law which is approved by the Order of the Minister of Economic Affairs of the Republic of Lithuania of 15 March 2012, No 4-243.
Ways of returning goods:
At the store. Items can be returned directly at Trip Shop stores. More information – CONTACTS
Postal services. Items can be returned the way which is most convenient for the customers: by using Lithuanian postal services, delivery service companies or LP Express terminals. If Lithuanian postal services or delivery service companies are chosen for the delivery, the following address must be provided:
Parduotuvė „Trip Shop“
UAB Manfredas ir Ko
H. Manto g. 13,
(Please save the shipment number if you chose Lithuanian postal services)
Using LP Express terminal, following information must be provided:
Terminal: H. Manto g. 11 (Maxima X)
Shop: „Trip Shop“
UAB „Manfredas & Ko“